The Rabies Blog

Xbox 360 community-friendly blog

Microsoft extends warranty to cover “3 Red Lights of Death”

Word was just released from Microsoft that, due to the “unacceptable number of repairs to Xbox 360 consoles”, the Global Warranty for Xbox 360 consoles has been extended to 3 years from the original date of purchase. Additionally, anyone who has already paid for a repair related to the three red light error will be retroactively reimbursed.

This change in coverage comes at a cost however. According to the press release “Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.”

While many may feel that this change in policy has come a bit too late, Microsoft still deserves credit for standing behind its console and putting customer satisfaction ahead of profits.

Any thoughts??

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July 5, 2007 - Posted by | Console

3 Comments »

  1. The main point that you have to remember is that the 3 year warranty only covers errors which cause the 3 red lights to appear. If any other error occurs then you’ll most likely have to pay for the repair (unless you’re in the original 1 year warranty or have bought an extended one).

    Not sure about my 360 – it freezes, but it doesn’t produce the 3 red lights (probably because it’s frozen completely). I don’t know what causes the error – although someone suggested that it might be the fan…

    Surely that means that if I play it enough, I’ll get the 3 red lights. 😛

    Comment by Ross McClymont | July 5, 2007 | Reply

  2. I’m thinking that you might want to take advantage of their current generous mindset and give support a call anyway. They may be willing to make the repair even if you don’t have the lights yet.

    Comment by rabid72 | July 5, 2007 | Reply

  3. can i MAKE the three red lights appear-ha ha

    Comment by kbl66 | July 6, 2007 | Reply


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